Return & Refund Policy
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Store Credit/Different Product:
- Wrong size/fit.
- Change of mind about wanting the product.
- Different color.
A refund to the original payment method will only occur if the product has some sort of defect. The following are considered defect:
- Misprint.
- Faded print.
- Arrived stained.
- Flex peeling-off.
- Holes in the product.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on.
- Returned items must have no visible signs of wear or use.
To initiate a return, please complete the following steps:
- Please take a picture of the problem and email it to us at metisseapparel@gmail.com
- Reply to your order confirmation email to request which products you would like to return.
- Print the prepaid return shipping label that you will receive by email.